Hospitality and catering

Communication and Teamwork

Duration: approximately 5 hours self-paced

Gain excellent communication and teamwork skills by undertaking this course. Validated by Occupational Awards Ltd.


Payment taken at next step

If you would like to purchase a course for multiple people, please contact us on 01287 640062 or so we can process a bulk course order for you.


What will the course cover?

  • Understand forms of verbal and written communication
  • Recognise the importance of body language in relation to communication
  • Identify legislation relevant to communication in the workplace
  • State the different types of discrimination and importance of recognising differences
  • Describe how to meet staff’s needs at work
  • Define types of teams working together in the hospitality and catering industry
  • Understand the importance of feedback and how it is achieved successfully
  • State how team meetings can improve teamwork
  • Describe how to show respect for someone
  • Identify how to resolve conflict effectively
  • Summarise informal and formal methods of giving praise
  • Recognise what problems and information should be reported to management
  • Define the benefits of good communication between staff and management
  • Summarise how to meet customer’s needs
  • Understand how to deal with customer complaints and aggressive customers