Hospitality and catering

Customer Service

Duration: approximately 4 hours self-paced

Improve your knowledge of customer service and understand how to deal with problems with this course. Validated by Occupational Awards Ltd.


Payment taken at next step

If you would like to purchase a course for multiple people, please contact us on 01287 640062 or so we can process a bulk course order for you.


What will the course cover?

  • Understand the importance of good customer service
  • Identify the characteristics required for good customer service
  • Describe the benefits of good customer service
  • Recognise the different types of customers
  • Recognise the importance of understanding the menu
  • Outline important health and safety factors in relation to customer service
  • Identify the importance of a complaints procedure and tips for handling complaints
  • Summarize relevant procedures and their importance
  • State how to develop a positive attitude and understand it’s importance
  • List how to present yourself at work
  • Describe how to communicate effectively
  • Understand how customers choose the service they require
  • Summarize how to deal with a complaint