Hospitality and catering

Dealing with Payments

Duration: approximately 4 hours self-paced

This course will enable you to develop knowledge and understanding of dealing with payments and handling any problems that may arise. Validated by Occupational Awards Ltd.


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If you would like to purchase a course for multiple people, please contact us on 01287 640062 or so we can process a bulk course order for you.


What will the course cover?

  • Define different types of payment methods
  • Summarise what checks should be completed at the start of a shift
  • Understand how to change a till roll
  • List the benefits of paying at the table after food
  • List the benefits of paying at the till before food
  • Recognise till security requirements
  • Describe how to identify real money and procedures to follow with fraudulent money/vouchers
  • Understand how to process card payments using various methods
  • State what to do if a card is declined
  • Identify the action to be taken if a customer cannot pay
  • Summarise payment processes
  • Recognise the appropriate customer communication skills required
  • Name possible technology and money problems which may occur
  • State how to cash up and list factors which have an influence on cashing up correctly