Hospitality and catering

Prepare and Serve Hot Drinks

Duration: approximately 4 hours self-paced

Become competent in preparing and serving hot drinks in the hospitality and catering industry with this course. Validated by Occupational Awards Ltd.


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If you would like to purchase a course for multiple people, please contact us on 01287 640062 or so we can process a bulk course order for you.


What will the course cover?

  • Understand how to prepare for work safely
  • Identify hazards in the workplace and how to control them
  • Recognise safe measures to use when serving hot drinks
  • State what hygiene practices should be followed
  • List the importance of storage and stock control of products, crockery and cutlery
  • Describe unexpected situations which might occur
  • Define advantages and disadvantages of specialist drink machines
  • Classify the different types of drinks machines
  • Describe the different types of hot drinks and their ingredients
  • List different types of teas
  • Summarise good customer service practices