Hospitality and catering

Team Leader, Head of House, Head Waiter

Duration: approximately 4 hours self-paced

Comprehend the skills and knowledge involved in the team leader, head of house and head waiter job role when undertaking this course. Validated by Occupational Awards Ltd.


Payment taken at next step

If you would like to purchase a course for multiple people, please contact us on 01287 640062 or so we can process a bulk course order for you.


What will the course cover?

  • Define what makes an effective team leader
  • State who a team leader is responsible for and who they report to
  • List the roles a team leader is expected to follow
  • Identify the listening skills and body language a team leader must practice
  • Recognise how to build professional relationships
  • Explain how to plan and carryout team meetings
  • Describe how to record team meetings
  • Apply performance checks on staff
  • State the importance of motivating staff
  • Recognise how to comply with equality and diversity regulations
  • Describe how to avoid conflict and how to help staff avoid conflict
  • Summarise the different aspects of decision making in a team leader job role
  • Identify the role a team leader performs with suppliers
  • Outline how standards are monitored